Refund policy
At KitchenTrendStore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Customers can request a return within 7 days of receiving the product.
- To be eligible for a return, the item must be:
- Unused and in its original condition.
- In the original packaging.
- Accompanied by proof of purchase (Order ID).
Non-Returnable Items
The following items cannot be returned:
- Used products
- Damaged products caused by customer misuse
- Products without original packaging
- Clearance or sale items (if applicable)
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos as proof.
We will review the request and provide a replacement or refund if approved.
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method used during purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order.
- Once the order has been processed or shipped, cancellation may not be possible.
Shipping Charges
- Original shipping charges (if any) are non-refundable.
- Return shipping costs may be borne by the customer unless the return is due to a defective or incorrect product.
Contact Us
For return, refund, or cancellation requests, please contact us:
KitchenTrendStore
Email: support@kitchentrendstore.online
Website: kitchentrendstore.online